· Computer Start-up and Automated Operations

· Disaster Recovery

· Staff supervision and administration

· On-the-job mentoring and coaching

· Hardware and Software acquisition

· Operations Standards Design and Implementation

· Operational Reviews

· Helpdesks reviews

· Operational Health-checks

· Service Level Agreement Design & Implementation

· Operational Level Agreement Design & Implementation

· Large Systems Implementation

· Management consultancy

· Defining requirements, procuring and implementing Helpdesk and
  problem management software.

· Strategy reviews

· Contract negotiation including legal terms vetting

· Delivering presentations and facilitation at industry seminars and   conferences.

· Providing Benchmarking services for Helpdesks

· Project managing the implementation of Out-sourced Helpdesks

· Service Catalogue Creation

· Creating System Descriptions and full documentation

· Training Design & Delivery

· Call Centre Help Facility Design, Construction & Implementation