David brings a strong management focus and a pragmatic, common sense approach to problem solving. He possesses a great deal of integrity, has a very strong customer focus and is committed to assisting organisations, large and small, achieve service excellence and customer satisfaction.
David is a
respected member of the IT industry and frequently uses humour (and his experience)
in difficult situations to ensure group tensions are released and goals are
achieved. He is an amiable and practised communicator at all levels with a
ready and regularly intuitive insight into root-cause analysis. He encourages
lateral thinking and assists less experienced practitioners to deliver practical
and imaginative solutions.
| 2000 - To Date | DWS CONSULTING LTD | ||
| Managing Director | |||
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| DWS Consulting provide IT Services & Management Consultancy concentrating on the management, process and procedural activities required to operate an efficient and successful operation. | |||
| 1995 - 2000 | E2E CUSTOMER SERVICES LTD | ||
| General
Manager Operations Director Staff Services Director |
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| E2E Customer Services provide customer service consultancy specialising in the application of advanced telephony such as Voice Processing and CTI and in the selection and implementation of computer systems for customer service operations. | |||
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| 1985 - 1995 | SCOTTISH
MUTUAL ASSURANCE PLC |
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| Assistant
Manager (DP) Computer Operations Computer Services Manager Assistant General Manager (Systems) |
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| Scottish
Mutual Assurance Plc (now ANFIS) is one of the major life offices in Scotland
and is part of the Abbey National group. Responsibilities Included: - · Staff Selection, Appraisal and Administration > 250 staff · Budget preparation and control > £25m · Stock Control · Hardware and Software selection · Hardware Purchasing for Scottish Mutual and Abbey National · Software Purchasing for Scottish Mutual and Abbey National · Computer Room Planning · Standards Design and Implementation · Disaster Recovery within 24 hours · Training · Performance Evaluation · Computer Room Security · Executive Statistical Reporting · Resource Scheduling · User Liaison · Supplier Management and Engineering Liaison |
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| 1983 - 1985 | ARABIAN DATA SYSTEMS | ||
| Production Services Manager | |||
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Arabian
Data Systems supplies contract computer staff to computer installations
throughout the Kingdom of Saudi Arabia. David was seconded to the Presidency
of Civil Aviation which is a Government body responsible for all Airports
in the Kingdom of Saudi Arabia. Ongoing
Responsibilities: - |
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| 1979 - 1983 | LEYLAND VEHICLES | ||
| Operations
Controller (2 years) Computer Services Manager (1 year) |
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Leyland Vehicles produced trucks and light vehicles. The mainframes were also used by a remote location in Glasgow. Responsibilities:
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