Consultancy projects to date include: -

· Benchmarking: Major UK Bank, Major Supermarket chain, Outsource   Company, Electrical Retailer, Power Company

· Software Contract Negotiation: Major TV Company, Major   Supermarket chain, Paper Retailer

· Project Management of Out-sourced Support Project and   Procurement

· Service Level Agreements: Major UK Cellular telephone provider

· Healthcheck: Institute of Chartered Accountants

· Systems Documentation : Institute of Chartered Accountants

· Operational Review : Major Swiss Bank

· Automation Review : Major Swiss Bank

· Service Catalogue Creation : Power Company, Institute of   Chartered Accountants, Major UK Cellular Telecommunications   Company

· Management Storm Readiness Training : Major power company

· Design & Implementation of Call Centre Help Software: Major power   company